Refund policy

10-Day Return Policy

REDVALE DENIM accepts eligible return requests made within 10 calendar days after the order is delivered.

Return eligibility

Items must be unworn, unwashed, unsoaked, unhemmed, unaltered and in their original condition, with all tags and packaging included. Please try denim on carefully before washing, soaking or altering it. Items that show wear, odor, damage or alteration after delivery cannot be accepted.

How to request a return

Contact us through the store contact form or call +86 130 7743 6339 within the 10-day return period. Include your order number and the reason for the return. Do not send an item back before receiving return instructions.

Return shipping

The customer is responsible for return shipping costs for approved returns, except when the item received is damaged, defective or incorrect. We recommend using a trackable shipping service. REDVALE DENIM is not responsible for return parcels lost or damaged in transit. If the return is caused by our error or a defective item, REDVALE DENIM will bear the reasonable approved return shipping cost.

Damaged, defective or incorrect items

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective or incorrect. We will review the issue and arrange an appropriate solution.

Exceptions

Customized, hemmed or otherwise altered items, gift cards and items marked final sale cannot be returned unless required by applicable law or the item is defective.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Bank or card processing times can vary. Original expedited shipping charges are not refundable unless the return is due to our error or applicable law requires otherwise.

Return address

Foshan Chenshang Clothing Co., Ltd.
89 Junlan Road, Junan Town, Shunde District, Foshan, Guangdong, China
Phone: +86 130 7743 6339

This policy does not limit any mandatory consumer rights that apply in the customer's country or region.