Shipping policy

Shipping Policy

REDVALE DENIM ships orders from Foshan, Guangdong, China.

Shipping destinations

We are preparing shipping service for the United States, Canada, Australia, the United Kingdom, the European Union, New Zealand and Mexico. Available destinations, delivery methods and charges are shown at checkout.

Order processing

Orders are processed after payment is confirmed. The estimated delivery window shown at checkout or in your order confirmation includes the available carrier estimate. Processing and transit times may be affected by weekends, public holidays, customs inspections, severe weather or other events outside our reasonable control.

Shipping charges

Shipping charges are calculated and displayed before you complete checkout. If free shipping or a promotion applies, it will be shown at checkout.

Tracking

When tracking is available, you will receive tracking information after the order is dispatched. Tracking updates can take time to appear in the carrier system.

Customs, duties and taxes

International orders may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country. Unless checkout expressly states that these charges are included, the customer is responsible for paying them. Customs procedures may delay delivery.

Address accuracy and delivery issues

Please provide a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after dispatch. If a parcel is lost, damaged or returned, contact us through the store contact form or call +86 130 7743 6339 so we can investigate with the carrier.

Dispatch address

Foshan Chenshang Clothing Co., Ltd.
89 Junlan Road, Junan Town, Shunde District, Foshan, Guangdong, China
Phone: +86 130 7743 6339